Frequently Asked Questions
Everything you need to know about our handcrafted pieces.
What materials are used in your jewelry?
Each piece is meticulously crafted from premium materials, primarily solid 925 Sterling Silver and high-grade Stainless Steel. We also incorporate genuine gemstones and gold plating on select limited-edition designs.
How do I determine my correct ring size?
To ensure a perfect fit, we recommend using our official size guide located on each product page. You can measure your finger circumference with a string or visit a local jeweler for a professional measurement.
How long does shipping take?
Standard domestic orders typically arrive within 3-7 business days, while international shipping can take 7-14 business days depending on the destination and customs processing.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn items in their original packaging. If your piece doesn't fit or isn't quite right, you can initiate an exchange or return through our online portal.
Do you offer a warranty on your products?
Yes, we stand behind our craftsmanship. All Clocks and Colours pieces come with a lifetime warranty against manufacturing defects to ensure your jewelry stands the test of time.
How should I care for my sterling silver jewelry?
To maintain the finish, avoid contact with harsh chemicals, perfumes, and saltwater. Clean your pieces regularly with a soft microfiber cloth and store them in a dry place when not in use.