Returns & Exchanges
At Clocks and Colours, we stand behind the craftsmanship of our heavy metal accessories. If your piece isn't the perfect fit, you can return or exchange your items within 30 days of delivery provided they are in original, unworn condition.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
Prepare Your Package
Securely pack your items in their original jewelry pouches and boxes to ensure they are protected during transit back to our warehouse.
Label and Ship
Download and print your prepaid shipping label from the portal, attach it to your parcel, and drop it off at the designated carrier location.
Inspection and Refund
Once our team inspects the returned goods for quality assurance, we will process your refund or ship out your new exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing